We pack orders Monday to Friday every week. We aim to pack and ship your goodies within two business day but during peak times (October to December) shipment may take seven business days.

We offer a flat $9 AusPost shipping fee for all orders.

The shipping fee for Couriers Please and TNT is calculated at the check out based on the weight of your order and the destination.

It depends on where you live but we recommend allowing 5 to 14 business days for your order to arrive via Australia Post, TNT or Couriers Please.

Delivery times may be longer during peak times (October to December). Unfortunately we can't guarantee delivery before or for an exact date. Refunds will not be issued if your order isn't delivered by a date you had hoped for.

Please refer to your shipping confirmation email. You'll find your tracking number and a link to the shipping providers website to view the full parcel tracking history.

We don't offer Australia Post Express Post.

No, we only ship within Australia.

We ship all our orders in recycled kraft shipping boxes lined with our gorgeous pebbles pack and wrap to make it special for you to open. Both are 100% recyclable in your regular curbside collection.

If your parcel needs stuffing we use seconds wrapping paper to fill the gaps, this can also be recycled!

All the parcel packaging is fully recyclable in your curbside council reycling. Remember to remove any tape, but if you forget it will be scrubbed off during the recycling process.

We request Australia Post, TNT and Couriers Please receive a signature upon delivery for all orders.

Shipping to your work address is usually best, as Australia Post, TNT and Courier Please can delivery any time from 9am - 5pm Monday to Friday.

You can make an Authority To Leave request with the shipping provider through their website. Inky Co. will not be liable for any orders stolen if a customer makes an Authority To Leave request.

No, we don’t offer the ability to pick up your order.

We accept payments for your purchase using the secure credit card payment gateway with Shopify, or with PayPal.

Yes!

PayPal - All information regarding your transaction and identity is kept confidential through PayPal, which uses SSL technology to keep your information safe.
PayPal adheres to the highest security standards, as set by international PCI (payment card industry) compliance.

Shopify - Shopify is certified Level 1 PCI DSS compliant. PCI level 1 is the highest level of compliance and payment security standards for merchants. It applies to businesses that process over 6 million credit card transactions per year and merchants and service providers that experienced credit card data breaches.

If you want to change postage details of your order please email hello@inkyco.com.au with your order number as soon as possible and we will try to help.

Unfortunately we cannot cancel orders, or add products once they’re processed.

If you want to change postage details of your order after you've place it, please email hello@inkyco.com.au with your order number as soon as possible and we will try to help.

All prices are listed in Australian Dollars and include 10% Goods and Services Tax. Inky Co. reserves the right to change prices at any time.

In the event of a pricing error on the website, our customer service team will contact you to notify of the discrepancy and provide correct pricing.

Any pricing displayed on Google's organic listings are automatically generated by Google and can sometimes include incorrect and outdated information. This information can arise from Google pulling from a third party website or could reference an old sale that has since been removed from the Inky Co. website. As we have no control over the presentation of this information, we cannot honour the incorrect price displayed. Please refer to www.inkyco.com.au for all up to date pricing.

We only offer wholesale prices to our selected Inky Co. stockists. To apply to become an Inky Co. stockist please click here. 

We do not offer bulk discounts, but we do have sales happening regularly throughout the year. You can also purchase from our parent company, The Wrapping Paper Company, who sell 50m counter rolls of the same designs for complimentary in-store wrapping.

If you’re getting an error message after attempting to apply the coupon code, make sure you’ve triple checked the terms and conditions of use, that there are no extra spaces in your code (front and back), and that your cart is in fact eligible for this promotion. 

Still having issues? Send us an email hello@inkyco.com.au and we’ll respond as soon as we can.

No, we don’t have a showroom or store to visit. We do have Inky Co. stockists, please check our Stockist List to see if there is a stockist in your area.

Not unless we have assigned you as an Inky Co. stockist. If you would like to become an Inky Co. stockist please click here to apply.

Yes! Inky Co. Pty Ltd is proud to say that we are an Australian company that designs and manufactures our paper goods right here in Melbourne. To add to our range we have selected items that we feel complement these paper goods. Where Australian manufacturers were not available, we sourced these products from overseas manufacturers.

Our wrapping paper comes in 5m and 10m rolls. We are currently in the process of transitioning our full range to only 5m rolls. As each design sells out of 10m rolls that design will be available in 5m rolls only.

All our roll wraps and belli bands are wrapped in 100% recyclable shrink film with a recyclable adhesive paper label and barcode.

Our roll wraps and belli-bands are wound on to cardboard cores which are also fully recyclable.

As soon as the belli-band is wound onto its core we use a sticker to ensure the roll doesn't unwind. This is an essential part of our manufacturing process, without the sticker the rolls of paper would unwind or get damaged before they are taken to be banded and wrapped in the plastic film.

We understand that this sticker will tear the paper when you remove it, that is why we add an extra 50cm to 100cm on to every belli-band, far more than the 10cm to 15cm that is wasted in removing the sticker.

Aside from our personalised wrap which allows you to amend designs, we do not offer a custom print service.

We try to release new wrapping paper ranges at least twice a year, with other product launches dotted throughout the year.

Being environmentally sustainable is a huge part of what we do. Our factory is run off solar energy, all waste is recycled and we source chain of custody certified plantation forest paper stock to create our wrapping papers.

You'll also find a breakdown of the product and its recyclability on each product page. To learn more about our sustainability philosophy, please click here.